MSA SERVICES INC (MyServiceAnimal.org) is an online registrar for assistant animals. Registration is optional, and in order to register, you must agree to the respective Service Dog, Emotional Support Animal, or Therapy Animal agreements at the time of registration. Once registration and evaluation forms are submitted, they are final and cannot be canceled.
We cannot guarantee the quality of service provided by the federal delivery service. Although we make every effort to address any issues that may arise during shipping, it’s important to note that this aspect of our service is beyond our control. We strive to offer the best possible customer experience, and we understand that timely delivery is crucial. However, we cannot ensure delivery times or control the actions of the delivery service.
Customers are responsible for the safety of the package after successful delivery as indicated by the tracking number of the delivery company. As a company, we do not assume any responsibility for stolen packages.
MyServiceAnimal.org strives to deliver each customer’s purchase as quickly as possible. Therefore, once an order is submitted and ID Cards, Certificates, and documents PDF copies via email are emailed or printed and are non-refundable.
Cancellation and refund requests can only be accommodated for accessories if they are made right away before the items have been processed. Once an order has been processed or your registration has been added to our database, printed, emailed, or shipped, the paperwork and customized products such as Pet ID cards are non-refundable. If you need to remove your registration from our database, it can be done within 60 days after sending a corresponding email.
If it is found that your registration was submitted with false information and does not adhere to the legal standards of a Service Animal, ESA, or Therapy Animal, MyServiceAnimal.org reserves the right to invalidate your registration number, which is non-refundable.